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FAQs

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How far are the properties from each other?

  • Veranda and Chapman are located adjacent to each other sharing gardens and ample outdoor spaces on the corner of Step Lane & North Water Street.

    Regatta Inn, located on Centre Street, is about a 4 minute walk to Veranda & Chapman.

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What is the difference between each of the properties?

  • Veranda House, our flagship property, offers many guestrooms with private balconies and stunning views of the Nantucket Harbor. Both Veranda & Chapman were renovated in the spring of 2020 and evoke a beach minimalist vibe with a cooling palate of blues and white – the perfect space to clear the mind and live your best Nantucket life. Safely relax in our gardens, around our firepit, or with a game of corn-hole. Wholesome family fun!

    The Regatta Inn is our modern approach on the timeless Nantucket bed & breakfast experience. Nantucket’s “Club Lounge” enjoy designated Regatta Inn staff, beautiful gardens, and a three-season conservatory. Experience Nantucket’s newest guestrooms with our brand new six-room addition featuring all king beds.

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Where do I check-in?

  • Guests staying in Veranda House & Chapman House will arrive the main veranda at Veranda House at 3 Step Lane.

    Guests staying at The Regatta Inn will arrive at 78 Centre Street.

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How far are you from the ferry?

  • Guests arriving on the Hyline, Steamship Authority, and Seastreak ferries will find our location central and easily walkable. With bags, the walk to Veranda & Chapman is about 10 minutes, and Regatta Inn 15 minutes. You’ll cherish every minute of it – we swear.

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Check-In Time?

  • Check-in is officially at 3, if you plan on arriving early – we will welcome you with open arms and happily store your bags, prioritize your room with housekeeping, and alert you the moment it is ready. Guest’s that would like to freshen up have access to restrooms, changing rooms, and showers – but who wants to wash out that salty hair you earned on the ferry?

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Do you offer parking?

  • Nantucket can be very congested, and we encourage guest’s to leave their cars in America. For those with automobiles all three properties offer limited on-street parking permits available on a first-come-first serve basis. Permits permit on-street parking in the vicinity of each property – anywhere there is not a yellow line. Vehicles with commercial plates are prohibited from overnight parking.

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Can you use the amenities at all three-properties?

  • Absolutely, make your rounds, meet the team – this is your Nantucket journey!

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How has housekeeping service changed?

  • We take your comfort and safety very seriously. We partner with global leader in all things clean – Ecolab – to ensure your room is clean and sanitized prior to your arrival. We want to respect everyone’s space and will only be providing daily-housekeeping service on request. Please let a member of our team know when you would like service.

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What's the situation with bicycles?

  • With over 35 miles of protected bike paths, Nantucket is the perfect destination to pedal your way through! All three of our properties offer secured bike racks to store your bicycle. For guests interested in renting a bicycle (and helmet), please contact one of the many bike rental shops on the island including:

    Easy Riders – 508-325-2722

    Nantucket Bike Shop – 508-228-1999

    Young’s Cycle Shop – 508-228-1151

    Ask your bike shop to drop off/pick up your bicycle for you!

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Is breakfast included?

  • YES! Our properties have a long history of celebrated breakfast services and we are excited to accept the baton! With a focus on wellness and indulgent treats – we’ve partnered with some of the islands best restaurants and suppliers to offer you a unique “elevated” continental breakfast experience every morning. Every morning you will find gluten, dairy, and nut free options – because hey this is 2021! We have partnered with Baltimore & DC based micro-roaster Zeke’s Coffee to create a custom blend of both hot and cold brew beans exclusive to The Collection.

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What about Beach Chairs, Umbrellas, Beach Towels?

  • We have all the things – and feel free to take one of our beach bags home with you. Our treat!

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What's the The Electric Grey Lady?

  • The coolest most eco-friendly ride in town – our Electric Grey Lady – is a fun way to arrive at any destination between South Wharf and Steps Beach. The Electric Grey Lady offers drop-off service only by appointment.

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What is your children policy?

  • We love well-behaved children and encourage parents to use their best judgement when bringing children to Nantucket. We have cribs, a pack & play, and even a section in our garden for your little one to plant a flower!

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What is your pet policy?

  • We think all good dogs deserve to come to Nantucket! We welcome pets of all sizes with treats and belly rubs. There is a $175 per-stay (not per night) pet-fee. This includes a VIP welcome amenity, bed, bowls, and access to our Pet Concierge which can arrange walking services and pet grooming recommendations. We kindly ask that pets are not left unattended in the room, in the event your pet causes a guest-disturbance and we can not immediately reach you – an additional $300 pet fee will be added to your folio.

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What can you do for special occasions?

  • Celebrating a special occasion or know a guest that is? We partner with some amazing local retailers that can pick out the perfect item and deliver it directly to the hotel! We’ll place items as requested in the guest’s room with the appropriate accompaniments (wine glasses, ice bucket, wine opener).

    Wine & Spirits – Epernay – 508-228-2755

    Flowers – Flowers on Chestnut – 508-228-6007

    Gift Bag – ACK 41 70 – 774-325-5105

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